Frequently asked questions

Do you have a Native Mobile App? Getting Started
Not at the moment. While some features are accessible via mobile browser, iO Connect is currently intended to be a desktop platform. We are currently developing a mobile platform experience, which we expect to have available later in CY 2022.
How do I add a video to the library? Library Management
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What's the difference between a "video" and a "recording"? Video Hubs
A video file can only be added by the VMS administrator. A "recording" is captured live by an end user through the Video Hub (formerly "intelligence portal"). All "recordings" are also videos, but not all videos are treated as "recordings".
Do all events require the iO Connect Cloud Mixer? Events
No. The Cloud Mixer is one way to create an event stream or pre-record. But content can also be generated by other platforms like AWS Elemental Link or Zoom, and streamed through our platform. It is really your preference, based on the desired look/feel and attendee mix of the event. In any case, the output of that stream can be funneled through the iO Connect platform, to be captured/archived/clipped/transcribed/translated/distributed just as if it were captured in our Cloud Mixer directly.